Returns and Exchanges

We want you to love what you receive. Choosing jewelry online can feel like a leap, so we have made this simple and fair. If something is not right, we are here to make it right.

If your item arrives damaged or faulty

On the rare occasion a piece reaches you damaged or with a fault, we will replace it or exchange it. Reach out within 48 hours of delivery with your order number and a clear photo, and our team will sort it out quickly. This is our promise to you.

If you would like to exchange

Changed your mind on a style, or want a different piece? You can exchange an unworn item in its original packaging within 7 days of delivery. The piece must be in the same condition it arrived in, unworn and undamaged, with the packaging intact. We will help you swap it for something you love even more.

A few honest notes

For reasons of hygiene and care, earrings and studs can only be returned or exchanged if they are sealed and unworn. Items received as part of a set should be returned as the complete set. Return delivery for a change of mind is arranged with our team so your piece travels safely.

How to start

Reach out through our contact page, or the number on our website, with your order number. Tell us what happened and what you would like to do. A real person will reply and guide you through every step.

More than 10,000 women across Kenya have shopped with us, and we intend to keep every one of them happy. If you are ever unsure, talk to us first. We would rather fix it than lose you.